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Journals for “AI in Service Interactions”
Suggested journals
Topic match is relative to the best match in this search (100% = best). Under each journal, "Publishes on" shows which of the matched topics it publishes and what share of its recent papers they make up. Fees are shown only where DOAJ records them; "Not recorded" does not mean the journal is free.
| # | Journal | Topic match | ITS Journal Score | Global rank | Papers 2021–2025 | Open access | Fee (APC) | Compare |
|---|---|---|---|---|---|---|---|---|
| 1 | International Journal of Social Robotics Springer Science+Business Media · The Netherlands Publishes on: AI in Service Interactions (17%) | 99% | 76.9 | #3,323 | 612 | 73% | Not recorded | |
| 2 | Service Industries Journal Taylor & Francis · United Kingdom Publishes on: AI in Service Interactions (15%) | 90% | 80.7 | #1,950 | 224 | 27% | Not recorded | |
| 3 | Human-Machine Communication Communication and Social Robotics Labs · United States · DOAJ Publishes on: AI in Service Interactions (17%) | 100% | 59.7 | #13,116 | 110 | 100% | Not recorded | |
| 4 | Journal of Smart Tourism Publishes on: AI in Service Interactions (17%) | 99% | 52.1 | #18,004 | 102 | 23% | Not recorded | |
| 5 | ACM Transactions on Human-Robot Interaction Association for Computing Machinery · United States Publishes on: AI in Service Interactions (12%) | 71% | 74.3 | #4,423 | 331 | 80% | Not recorded | |
| 6 | Computers and Education Artificial Intelligence Elsevier BV · United Kingdom · DOAJ Publishes on: AI in Service Interactions (9%) | 53% | 89.1 | #321 | 533 | 100% | US$2,940 | |
| 7 | Frontiers in Computer Science Frontiers Media · Switzerland · DOAJ Publishes on: AI in Service Interactions (10%) | 59% | 75.0 | #4,118 | 870 | 100% | 1,175 CHF | |
| 8 | Telematics and Informatics Reports Elsevier BV · The Netherlands · DOAJ Publishes on: AI in Service Interactions (9%) | 55% | 74.1 | #4,542 | 274 | 100% | US$2,120 | |
| 9 | International Journal of Information Management Elsevier BV · The Netherlands Publishes on: AI in Service Interactions (8%) | 45% | 90.2 | #226 | 502 | 45% | Not recorded | |
| 10 | Human Behavior and Emerging Technologies Wiley · United States · DOAJ Publishes on: AI in Service Interactions (8%) | 49% | 76.1 | #3,664 | 518 | 93% | US$970 | |
| 11 | Journal of AI, robotics & workplace automation. Henry Stewart Publications · United Kingdom Publishes on: AI in Service Interactions (11%) | 62% | 49.9 | #19,587 | 122 | 6% | Not recorded | |
| 12 | Journal of Hospitality and Tourism Technology Emerald Publishing Limited · United Kingdom Publishes on: AI in Service Interactions (8%) | 46% | 76.9 | #3,335 | 344 | 18% | Not recorded | |
| 13 | Paladyn Journal of Behavioral Robotics De Gruyter Open · Poland · DOAJ Publishes on: AI in Service Interactions (10%) | 61% | 48.2 | #20,851 | 80 | 100% | Not recorded | |
| 14 | Journal of the Academy of Marketing Science Springer Science+Business Media · United States Publishes on: AI in Service Interactions (6%) | 38% | 86.9 | #562 | 369 | 59% | Not recorded | |
| 15 | AI & Society Springer Nature · United Kingdom Publishes on: AI in Service Interactions (6%) | 37% | 80.0 | #2,162 | 1,674 | 69% | Not recorded | |
| 16 | Journal of Management and Service Science (JMSS) India Publishes on: AI in Service Interactions (10%) | 56% | 33.2 | #36,248 | 58 | 100% | Not recorded | |
| 17 | Metaverse Publishes on: AI in Service Interactions (8%) | 45% | 52.3 | #17,890 | 186 | 100% | Not recorded | |
| 18 | Iconic Research and Engineering Journals Iconic Digital Lab Publishes on: AI in Service Interactions (9%) | 50% | 38.8 | #29,640 | 1,566 | 96% | Not recorded | |
| 19 | Services Marketing Quarterly Taylor & Francis · United Kingdom Publishes on: AI in Service Interactions (6%) | 37% | 61.2 | #12,138 | 117 | 15% | Not recorded | |
| 20 | International Journal of Artificial Intelligence and Emerging Technology Egypt Publishes on: AI in Service Interactions (9%) | 53% | 26.7 | #44,590 | 53 | 62% | Not recorded | |
| 21 | Journal of Advertising Research Advertising Research Foundation · United States Publishes on: AI in Service Interactions (4%) | 24% | 73.9 | #4,650 | 165 | 15% | Not recorded | |
| 22 | Annals of Tourism Research Elsevier BV · United Kingdom Publishes on: AI in Service Interactions (3%) | 16% | 86.8 | #582 | 733 | 52% | Not recorded | |
| 23 | Journal of Travel Research SAGE Publishing · United States Publishes on: AI in Service Interactions (3%) | 16% | 85.6 | #730 | 580 | 47% | Not recorded | |
| 24 | Journal of Public Policy & Marketing SAGE Publishing · United Kingdom Publishes on: AI in Service Interactions (4%) | 22% | 73.7 | #4,783 | 142 | 32% | Not recorded | |
| 25 | Journal of Consumer Psychology Elsevier BV · The Netherlands Publishes on: AI in Service Interactions (3%) | 17% | 80.0 | #2,165 | 288 | 50% | Not recorded | |
| 26 | The Bottom Line Managing Library Finances Emerald Publishing Limited · United Kingdom Publishes on: AI in Service Interactions (4%) | 23% | 68.1 | #7,897 | 106 | 16% | Not recorded | |
| 27 | Limes plus. ABC-CLIO · Serbia Publishes on: AI in Service Interactions (8%) | 46% | 17.4 | #55,364 | 120 | 100% | Not recorded | |
| 28 | Smart Tourism Publishes on: AI in Service Interactions (5%) | 30% | 39.7 | #28,778 | 149 | 100% | Not recorded |
Before you submit
Use this list as a shortlist, not a decision. For each journal, read its aims and scope and a few recent articles, check its peer-review and fee policy on its own website, and confirm any indexing (Scopus, Web of Science, PubMed) with the indexer itself. Be careful with journals that promise very fast acceptance or that contact you by email asking for papers.
How the ITS Journal Score works
One formula applies to every ranked journal, using open data from OpenAlex: 45% citation impact, 35% h-index and 20% size (papers published 2021–2025). Citation impact is the smaller of the journal's two-year mean citedness and its five-year citations per paper, so a journal whose output collapsed cannot jump to the top on old citations. Each part is half a percentile and half a log-scaled value, so the very top is still separated. Growth and open-access share are shown separately and are not part of the score.
A journal is ranked only if it published at least 50 papers in 2021–2025 and was active in at least five of the last six years. Field rankings compare a journal only with journals in the same field; the field is the OpenAlex field with most of the journal's recent papers, or "Multidisciplinary" when no field has 30% of them.
What this is not: the ITS Journal Score is not a Journal Impact Factor, CiteScore or SJR, and this site does not say whether a journal is indexed in Scopus, Web of Science or PubMed. Always confirm aims and scope, indexing, peer review and fees on the journal's own website before you submit.