Where should I publish my paper?
Paste your title, abstract or keywords. The finder matches them to research topics and suggests ranked journals that publish most on those topics.
Journals for “Customer Service Quality and Loyalty”
Suggested journals
Topic match is relative to the best match in this search (100% = best). Fees are shown only where DOAJ records them.
| # | Journal | Topic match | ITS Journal Score | Global rank | Papers 2021–2025 | Open access | Fee (APC) |
|---|---|---|---|---|---|---|---|
| 1 | Journal of Service Research SAGE Publishing · United States | 93% | 81.3 | #1,711 | 192 | 67% | Not recorded |
| 2 | Journal of Services Marketing Emerald Publishing Limited · United Kingdom | 92% | 79.6 | #2,285 | 429 | 29% | Not recorded |
| 3 | Journal of Relationship Marketing Taylor & Francis · United States | 100% | 63.1 | #10,971 | 70 | 20% | Not recorded |
| 4 | Services Marketing Quarterly Taylor & Francis · United Kingdom | 92% | 61.2 | #12,138 | 117 | 15% | Not recorded |
| 5 | International Journal of Bank Marketing Emerald Publishing Limited · United Kingdom | 81% | 81.7 | #1,605 | 443 | 21% | Not recorded |
| 6 | Journal of service management Emerald Publishing Limited · United Kingdom | 76% | 79.5 | #2,324 | 206 | 56% | Not recorded |
| 7 | International Journal of Quality and Service Sciences Emerald Publishing Limited · United Kingdom | 81% | 68.7 | #7,549 | 147 | 19% | Not recorded |
| 8 | Journal of Service Theory and Practice Emerald Publishing Limited · United Kingdom | 77% | 73.6 | #4,824 | 219 | 37% | Not recorded |
| 9 | Service Business Springer Science+Business Media · Germany | 74% | 70.5 | #6,501 | 167 | 57% | Not recorded |
| 10 | Journal of Business-to-Business Marketing Taylor & Francis · United States | 75% | 62.7 | #11,236 | 142 | 22% | Not recorded |
| 11 | Journal of Business and Industrial Marketing Emerald Publishing Limited · United Kingdom | 64% | 79.7 | #2,252 | 785 | 28% | Not recorded |
| 12 | Industrial Marketing Management Elsevier BV · United States | 58% | 86.8 | #578 | 971 | 53% | Not recorded |
| 13 | International Journal of Services Economics and Management Inderscience Publishers · United Kingdom | 80% | 45.3 | #23,251 | 325 | 6% | Not recorded |
| 14 | International Journal of Hospitality Management Elsevier BV · United Kingdom | 56% | 87.8 | #452 | 1,450 | 34% | Not recorded |
| 15 | International Journal of Customer Relationship Marketing and Management IGI Global | 75% | 51.9 | #18,188 | 94 | 76% | Not recorded |
| 16 | European Journal of Marketing Emerald Publishing Limited · United Kingdom | 58% | 82.1 | #1,474 | 598 | 35% | Not recorded |
| 17 | Journal of Financial Services Marketing Palgrave Macmillan · United Kingdom | 62% | 72.6 | #5,340 | 257 | 38% | Not recorded |
| 18 | Journal of Quality Assurance in Hospitality & Tourism Taylor & Francis · United States | 63% | 70.4 | #6,566 | 438 | 8% | Not recorded |
| 19 | The Journal of Marketing Theory and Practice Taylor & Francis · United States | 61% | 72.5 | #5,390 | 238 | 14% | Not recorded |
| 20 | International Journal of Contemporary Hospitality Management Emerald Publishing Limited · United Kingdom | 52% | 88.9 | #333 | 1,061 | 27% | Not recorded |
| 21 | Journal of Strategic Marketing Taylor & Francis · United Kingdom | 62% | 70.8 | #6,302 | 268 | 31% | Not recorded |
| 22 | Journal of Hospitality Marketing & Management Taylor & Francis · United States | 56% | 81.5 | #1,655 | 226 | 23% | Not recorded |
| 23 | Marketing Intelligence & Planning Emerald Publishing Limited · United Kingdom | 56% | 79.3 | #2,371 | 368 | 14% | Not recorded |
| 24 | International Journal of Electronic Customer Relationship Management Inderscience Publishers · United Kingdom | 75% | 42.9 | #25,366 | 91 | 8% | Not recorded |
| 25 | Journal of Marketing Management Taylor & Francis · United Kingdom | 51% | 78.4 | #2,710 | 412 | 51% | Not recorded |
| 26 | Journal of Retailing and Consumer Services Elsevier BV · United Kingdom | 43% | 91.7 | #148 | 2,023 | 28% | Not recorded |
| 27 | Journal of Personal Selling and Sales Management Taylor & Francis · United States | 53% | 70.9 | #6,247 | 133 | 30% | Not recorded |
| 28 | International Journal of Retail & Distribution Management Emerald Publishing Limited · United Kingdom | 49% | 78.7 | #2,620 | 428 | 31% | Not recorded |
| 29 | Journal of Hospitality & Tourism Research SAGE Publishing · United States | 48% | 80.7 | #1,945 | 443 | 39% | Not recorded |
| 30 | Cornell Hospitality Quarterly SAGE Publishing · United States | 53% | 70.4 | #6,539 | 171 | 36% | Not recorded |
Before you submit
Use this list as a shortlist, not a decision. For each journal, read its aims and scope and a few recent articles, check its peer-review and fee policy on its own website, and confirm any indexing (Scopus, Web of Science, PubMed) with the indexer itself. Be careful with journals that promise very fast acceptance or that contact you by email asking for papers.
How the ITS Journal Score works
One formula applies to every ranked journal, using open data from OpenAlex: 45% citation impact, 35% h-index and 20% size (papers published 2021–2025). Citation impact is the smaller of the journal's two-year mean citedness and its five-year citations per paper, so a journal whose output collapsed cannot jump to the top on old citations. Each part is half a percentile and half a log-scaled value, so the very top is still separated. Growth and open-access share are shown separately and are not part of the score.
A journal is ranked only if it published at least 50 papers in 2021–2025 and was active in at least five of the last six years. Field rankings compare a journal only with journals in the same field; the field is the OpenAlex field with most of the journal's recent papers, or "Multidisciplinary" when no field has 30% of them.
What this is not: the ITS Journal Score is not a Journal Impact Factor, CiteScore or SJR, and this site does not say whether a journal is indexed in Scopus, Web of Science or PubMed. Always confirm aims and scope, indexing, peer review and fees on the journal's own website before you submit.